Privacy Policy

Serenity Cleaning Privacy Policy

Registered as Serenity Cleaning Team Ltd

Effective Date: 20/11/2024

What cleaning services do you offer?

Serenity Cleaning is committed to protecting the privacy of our customers, clients, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data about you:

  • Personal identification information: Name, address, phone number, and email address.
  • Financial information: Bank details for payments (where applicable).
  • Technical data: IP address, browser type, and browsing history (collected through cookies and similar tracking technologies).
  • Communication data: Records of your interactions with us, including emails and phone calls.
  • Other information: Any additional details you provide directly to us.

2. How We Collect Your Data

We collect data in the following ways:

  • Direct interactions: When you contact us, fill out forms, or register for our services.
  • Automated technologies: We use cookies and similar tracking technologies to collect data about your device, browsing actions, and patterns.
  • Third-party sources: We may receive personal data from third-party companies, such as payment providers or analytics providers.

3. How We Use Your Data

We use your data for the following purposes:

  • Providing services: To deliver our products or services to you.
  • Customer support: To communicate with you and respond to your enquiries.
  • Marketing: To send you promotional materials, if you have opted to receive such communications.
  • Improving our services: To analyse website usage and improve our offerings.
  • Legal obligations: To comply with regulatory requirements and resolve disputes.

4. Legal Basis for Processing Your Data

We process your data under the following legal grounds:

  • Consent: Where you have given consent for processing (e.g., for marketing).
  • Contractual necessity: To fulfil a contract or agreement with you.
  • Legal obligation: To comply with our legal responsibilities.
  • Legitimate interests: Where processing is necessary for our legitimate interests, provided that your interests or fundamental rights do not override these interests.

5. How We Share Your Data

We may share your data with:

  • Service providers: Third-party companies that provide services on our behalf (e.g., payment processing).
  • Regulatory authorities: If required by law.
  • Business transfers: In case of a merger, acquisition, or sale of our business.

We do not sell your data to third parties.

6. How We Store and Protect Your Data

We use secure servers and implement technical and organisational measures to protect your personal data from loss, misuse, or unauthorized access. We retain your data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy.

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to erasure (“Right to be forgotten”): You can request the deletion of your data in certain circumstances.
  • Right to restrict processing: You can ask us to limit the use of your data.
  • Right to data portability: You can request that we transfer your data to another organisation.
  • Right to object: You can object to the processing of your data in certain situations.
  • Right to withdraw consent: If we rely on your consent to process your data, you can withdraw it at any time.

To exercise any of these rights, please get in touch with us at Sherelle Tomlinson – info@serenity-cleaning.com.

8. Cookies

We use cookies to improve your experience on our website. You can control cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we will notify you of any significant changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: info@serenity-cleaning.co.uk
  • Phone: 01277 560 345
Have questions about our privacy policy?

Our team is always happy to go through our policy in more detail, just give us a call to discuss.